Articles

    Managing for Serendipity: Why we should lay off

    Article by D.J. Snowden

    This article presents the argument for a major area of knowledge management practice to become creating worse practice systems on the grounds that they provide better and more resilient approaches…

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    Just in Time KM: Roots and Interventions

    Article by D.J. Snowden

    A number of researchers are now using the term ‘Just in Time’ Knowledge management. This article supports the work of Tom Davenport and John Glaser related to embedding (knowledge) into…

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    The Intranet as a Complex Ecology

    Article by D.J. Snowden

    There are profound implications for the design of Intranets once it has been recognized that human systems are complex rather than complicated. The profound changes caused by increased flow of…

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    Sowing the Seeds of Organic KM at English Nature

    Article by IBM Global Services

    English Nature is the public statutory body responsible for the conservation of wildlife and natural features in England. A pro-active organisation that co-operates with land owners to help them positively…

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    Organic KM 2: Indirect Knowledge Discovery

    Article by D.J. Snowden

    In the second article of three on organic knowledge management, Dave examines some of the dangers of knowledge elicitation and outlines approaches rooted in anthropology that enables the identification of…

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    Organic Knowledge Management 1 – ASHEN

    Article by D.J. Snowden

    In 1998, David Snowden laid the foundations of an approach to understanding the intellectual assets of an organisation using techniques derived from anthropology and based on the organising principle that…

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    Tools for Chief Knowledge and Learning Officers

    Article by D.J. Snowden

    IBM established the Knowledge and Differentiation Program in Europe in 1997. The program’s staff developed innovative methods for the management of intellectual capital by building on ideas drawn from anthropology,…

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    e-Business and Knowledge Management

    Article by D.J. Snowden

    Knowledge management and eBusiness in all their various guises have a significant level of overlap, not only in their technologies, but also in associated hype and unfulfilled promise. Although it…

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