Friday Five – Week 80
Here’s what we’re looking at this week…
Combining Cynefin with Swarming for better Incident Management
Cynefin is an intriguing framework. With its basis in complexity theory, it is built on the principle that different situations require significantly different kinds of response. Its creator, Dave Snowden, succinctly describes it as “making sense of complexity in order to act”.
In recent years, Cynefin has been gaining significant attention in the DevOps community. It’s also gaining traction with ITSM professionals, particularly those considering the future evolution (or replacement) of established practice frameworks such as ITIL.
This cross-community interest in Cynefin is reminiscent of an similarly shared interest in Swarming, a philosophy which rejects established siloed or multi-tier team hierarchies, in favour of flexible, adapting workgroups.Read more
What's your story?
Introductions are in order: Cynefin and Theory of Constraints
From our archives.
Now, if we were to look at this through a Cynefin lens we’d say that Alex’s company started out in the Simple Domain, not because it was appropriate, but because they had been over constrained by mandated policies, goals, objectives, budgets and schedules. This drove them into Chaos, where they are when the book starts, facing constant expediting, late deliveries and unhappy customers….and bosses.
The story, then, is a journey from Simple to Chaos to Complex to Complicated and the characters learn how to make increasing sense of their world and get better and better at acting appropriately in it.