Part 2: My history with Cynefin

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I got a question from Bill about what a knowledge object was and how it fitted into the general scheme of things with Cynefin. I decided to blog about Architecture but will come back now to the timeline, after responding to to Bill first, thanks Bill for keeping me honest grin

Back when I did this project and ended up with Knowledge Objects, I had been focusing on applying techniques Dave taught in the field of KM (I’ll write about some of these in a later blog, as there’s a sense that KM is becoming more topical these days). I’ll go on memory and also relate what we did in descriptive terms (yes, retrospective coherence). When doing these projects I remember using various Cognitive Edge methods, such as ‘Future Backwards’ and Anecdote Circles to capture an initial set of ‘fragments’. From there we had the participants identify things about these ‘fragments’ that were construed to be of value. I think we used an AVT approach (Archetypes, Values Themes, but focused more on knowledge) to identify the fragments, cluster them and finished with the participants using the ASHEN nomenclature (Artifacts, Skills, Heuristics, Experience, Natural Talent) to help them categorise the knowledge objects. We ended up with a 3 year Knowledge management Strategy based on what participants felt was valuable to the organisation and also based on the evidence the emerged from the above activities. One of these future projects was the capture of anecdotes that represented organisational knowledge that was in danger of being lost due to retirement. A year later we did this project which resulted in Kiosks being built to allow people to both leave an audio record and self tag/index it. Audio was used because people always “know more than they tell and can say more than they can write ” (paraphrasing one of Dave’s 3 Knowledge management axioms). This was all in 2002, so at this time, some fairly innovative work…