The Intranet as a Complex Ecology

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“There are profound implications for the design of Intranets once it has been recognized that human systems are complex rather than complicated. The profound changes caused by increased flow of information, and the failure of thinking based on Taylorist concepts of Management Science to adapt to this new age demand a new model, but change is disruptive, painful and not without its casualties.

Complex systems require an ecology; this is achieved by drawing boundaries between spaces to reduce uncertainties and intervening to encourage growth. Intranets are shown to be complex systems, requiring attention to issues of context, learning and privacy.

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The Cynefin Company (formerly known as Cognitive Edge) was founded in 2005 by Dave Snowden. We believe in praxis and focus on building methods, tools and capability that apply the wisdom from Complex Adaptive Systems theory and other scientific disciplines in social systems. We are the world leader in developing management approaches (in society, government and industry) that empower organisations to absorb uncertainty, detect weak signals to enable sense-making in complex systems, act on the rich data, create resilience and, ultimately, thrive in a complex world.

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