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Impact Measures and Monitors

Being able to measure success without defining success in advance; contrasted with outcome based targets. See Goodhart's Law

Information Flow

Using the Cynefin model, Snowden demonstrates that a limited amount of codified knowledge can be fully separated from its owners and transferred to the best practice domain. On a cyclical basis, we disrupt the assumptions and models of the knowable domain of experts allowing new meaning to emerge. Knowledge is seen as flowing between different states, with different rules, expectations and methods of management.

Information Processing by the Human Brain

The assumption that the human brain is a computational device has led to an information focus in learning. There is a dominance of machine-type metaphors. We have been seduced by machines, leading to an education system dominated by input/output models (promoted by some types of systems thinking) and a view of the brain as an information-processing device. The human brain is a pattern processing intelligence not an information-processing machine. We need to avoid the pattern entrainment that results from group think. The human brain evolved to handle messy coherence, not structure and order. It allows us to innovate, have insights and see things in a different way.

Intractable Problems

Problems which are not easily governed, managed, or directed.

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