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Everything is Fragmented

The more you structure material, the more you summarize (either as an editor or using technology), the more you make material specific to a context or time, the less utility that material has as things change. For years now I have asked this question at conferences around the world: Faced with an intractable problem, do you go and draw down best practice from your company’s knowledge management system, or do you go and find eight or nine people you know and trust with relevant experience and listen to their stories?

With the odd exception (generally IT managers who have just spent a few million dollars putting a best-practice system in and think people should use it), everyone goes for the stories. So why for the last decade and more have we focused on chunking up best practice? These days I add a few references to the way I and others use blogs to link and connect to insight and learning. Increasingly unstructured material, blended in unexpected ways, provides a richer source of knowledge.

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