Dave Snowden’s Blog

ABIDE - overview of process

9 May 12 · 5:26 am

Picking up on yesterdays post on ABIDE.  As I suspected forcing myself to teach the idea produced some innovation and resolution of problems.  Thinking back nearly everything original I have developed (including the various Cynefin representations) have been achieved on my feet in front of an audience.   Some people are visual thinkers, some written, I think I reflect the oral tradition I come from, the interaction with an audience opens up new channels of thinking.

I said yesterday that I was stuck as a result of thinking that ABIDE (and something else now yet worked out on Culture) had to have an identical pattern to ASHEN.  The insight overnight and through conversation with Michael was to break that pattern, both in starting point and completion.  So how does ABIDE work?  I'll outline it here, but the full method will end up in the Network library.

We start, as in ASHEN in seeking to map the decisions that are being made within the field of study.  That might be an organisations own processes, it could encompass customers and suppliers or citizens or whatever.  Generally the field of study on any complexity programme should extend to intersecting areas if at all possible. Decision mapping is best derived from a mass narrative capture, but can be achieved through interviews or workshops.  The key thing is to gather material without analytical questions or any form of judgement.  We are after what decisions people make daily, weekly, monthly, annually, exceptionally.  Stories give context that will be useful later but they are not critical. Each decision is summarised (with backup...

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Guest Blog

When guidelines & heuristics are better than strict policy

By Michael Cheveldave  ·  7 Apr 12  ·  1:06 pm

Yesterday I was traveling from NYC to Vancouver after spending the week in New York delivering our Practitioners Foundations course.  I always enjoy my visits to New York as the rural to urban contrast for me coming from a very rural home in the West Kootenay’s of British Columbia Canada is always a delight.  Seeing different places is one of the more enjoyable aspects of my work which to some degree offsets the not so enjoyable fact that I’m often away from my family.  Now my transit options are limited living in rural Canada but the small town I call home, Castlegar, fortunately has a few daily flights that can get me to Vancouver or Calgary which provide a range of international and domestic flight options immediately after a short hop (on much smaller aircraft than the 777 pictured).  Air Canada is the only option which I don’t mind since they have very good service in general with a good international network.  Overall I’m quite satisfied with the service and having attained their highest customer loyalty level in the past few years they definitely do treat me well.  But I do have a few gripes...

Every once in a while I experience the constraints of a bureaucracy or a rigid inflexible policy that really irritates me.  Yesterday was one of those situations. There was a contrast, however, which seemed to amplify my irritation...

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