Friday Five – Week 76

Here’s what we’re looking at this week…

Nazareen Sikkandar Basha

Sensemaking in a value based context for large scale complex engineered systems

This research proposes the use of the Cynefin framework, sensemaking framework which can be used in the design and development of LSCES. It can aide in understanding the system and decision making to minimize the value gap due to requirements creep by eliminating ambiguity which occurs during design and development. A sample hierarchical organization is used to demonstrate the state of the system at the occurrence of requirements creep in terms of cost and time using the Cynefin framework. These trials are continued for different requirements and at different sub-system level.

The results obtained show that the Cynefin framework can be used to improve the value of the system and can be used for predictive analysis. The decision makers can use these findings and use rigorous approaches and improve the design of Large Scale Complex Engineered Systems.

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Nikolina Dragicevic, WB Lee and Eric Tsui

Design‐based method for service innovation: a case study in a public utility company in Hong Kong

Service innovation studies embedded in service‐dominant logic provide an analytical framework for articulating value co‐creation processes. However, whereas much literature covers the importance of value co‐creation for innovation, little or no research reports how this is done in usage contexts. This paper contributes to the literature on service innovation by proposing a design-based method for service innovation. The method is presented in the organizational context within which it was developed, i.e. in the training re‐design innovation project in a large public utility company in Hong Kong.

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