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Michael Cheveldave

Customer experiences as narrative landscapes

January 27, 2015  · 

I was prompted by an email exchange earlier this week about a company seeing customer experience as the make or break for succeeding at a brand transformation or a brand change initiative.  SenseMaker® is being considered but is currently viewed as a technology driven solution which was a concern as this particular company has seen far too many other technology driven solutions fail with little or no adoption.  This bothered me as I have seen many people quickly categorize SenseMaker® as a technology solution which to my mind is a...

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Complexity and Public Administration

August 31, 2014  · 

This blog is being posted on behalf of Thomas Townsend.  Thomas will be teaching our newest course - Cynefin & Policy with Tony Quinlan in Ottawa on Oct 2-3.

 

Some 10 years ago now when I first became interested in how complexity science might be used in public administration there was a body of thinking but relatively few practical examples of applications. That has changed. Governments pushed by declining budgets and demands by citizens for greater involvement have been looking for new ways to work. This has brought attention...

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Amsterdam Two-Day SenseMaker® Design: Only a week left to take advantage of Early Bird Discount!

August 1, 2014  · 

There are still seats available at the Two Day SenseMaker® Design course in Amsterdam held over 16-17 September 2014. Enjoy EUR200 off the course fees if you sign up before 8 August 2014.

SenseMaker® is a highly innovative technique to gain insights and support decisions in complex spaces. However the full potential is not always seized by underestimation of the mind-shift required to understand the different approach of SenseMaker®.

The trainers, SenseGuide have been working together the last three years on more then 20...

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Complexity, resilience, and safety culture

May 29, 2014  · 

Creating and Leading a Resilient Safety Culture is our new training course that brings together resilience thinking with complexity and Cynefin to offer a unique and practical approach to shifting safety cultures in organizations. 

Cognitive Edge is hosting three sessions of this new course in June and July.  June 26-27 and June 30-July 1 are two back-to-back sessions in Auckland, NZ. The second course is SOLD OUT with a single company procuring the entire session. Seats for the earlier dates are still available!  In July 15-16...

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Toronto & Copenhagen

April 15, 2014  · 

Just back from a great week in NYC participating in #LeanUX14.  Off to Portland today after an all too brief of a stop-over at home.

Interest continues to expand for our Cynefin and Sense-making training program.  Three locations are being offered in May with Johannesburg close to being sold out.  Space is available for Toronto and Copenhagen. Click on the following links to signup for one of these May sessions: Toronto, JohannesburgCopenhagen.





We received some great feedback in the form of tweets from the course last...

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Cynefin & Sense-making and LeanUX… in NYC!

March 26, 2014  · 

It's always a delight to visit the Big Apple and I'm looking forward to being there again April 6-13. I've always stayed in Manhattan but during this visit I'll be in Jersey City with the Manhattan skyline in the background. Our Cynefin & Sense-making course (April 7-9: Register here!) and LeanUX-NYC (April 10-12: Register here!) are both being hosted at the Westin Jersey City. Our NYC Cynefin & Sense-making course this year coincides with the LeanUX-NYC conference which Dave and are attending as speakers.  It's lining up to be a...

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2014 CE training programme

January 15, 2014  · 

As we make our way through week 3 here in 2014 we are working towards finalizing our complete CE training schedule for 2014.  We have part of our programme posted on the education page of our website with training events happening in Sydney, Washington DC, London, and Copenhagen all during the first quarter of 2014.  Also for those interested in learning more about SenseMaker® in design and analysis in the Australia / New Zealand areas (or those who would fancy a trip to Sydney!), Zhen Gho will be leading a 2-day SenseMaker®...

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A diversity of perspectives for an authentic sense of reality in healthcare

October 3, 2013  · 

 

It’s only working with a diversity of many perspectives can we get objectively closer to a more authentic sense of reality.  This is a fundamental key value proposition of SenseMaker® and our work across a broad range of application areas.  It’s precisely why SenseMaker® delivers value concurrently into areas such as market research, security, organisational culture, employee engagement, customer insights, safety and monitoring & evaluation.  Now sometimes a more authentic sense of reality can be shocking and disturbing.  The...

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Accidents and resilience

August 3, 2013  · 

This past weekend the community I call home, the West Kootenay area of British Columbia, saw an unfortunate accident in the nearby Slocan valley.  A fuel tanker was traveling through our pristine and beautiful mountains on a remote road in the process of delivering jet fuel to helicopters supporting fire suppression teams battling wild fires in the area. Unfortunately the driver of this truck carrying 35,000 litres (9240 US gal) of jet fuel somehow took the wrong forest service road and ended up attempting navigating a road adjacent...

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Healthy together!

June 10, 2013  · 

The wonderful weekend brunches are a real delight here in Melbourne. The breakfast culture is very strong and is similar to Wellington, NZ. Great coffee with a healthy and unique breakfast is a treat especially when one needs to be away from home on an extended business trip (Bircher Muesli enjoyed at the Hardware Society this morning).

For the past week and weekend I have been in Melbourne enjoying the southern hemisphere’s start to winter (mild compared to Canada) and have another week to go. Dave and I will be delivering our...

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