One of the early pieces on strategy, linking the Uncertainty Matrix with narrative. This is an old article and

Mark and Snowden utilise some specific innovations in health care to show how new concepts can help in understanding not

English Nature is the public statutory body responsible for the conservation of wildlife and natural features in England. A pro-active

This article is currently only available in a book titled: Knowledge Management and Narratives, for which details of the Contents

Informal networks provide a critical mechanism for learning and knowledge transfer in organisations. The growth of methods and tools to

From a lecture in May 2004, Dave Snowden describes the process by which finance can support innovation within the organisation.

Three classes of a fully developed approach to organisational story, Fable, Disruptive metaphor and the use of Archetypes as a

Culture is the patterning of our interactions with our environment and it is not susceptible to design principles appropriate to

Stories in organisations reveal patterns of culture, behaviour and understanding in a different and, frequently more effective way than interviews

The purpose of this article is to introduce a new simplicity into acts of decision making and intervention design in

This article presents the argument for a major area of knowledge management practice to become creating worse practice systems on

There are profound implications for the design of Intranets once it has been recognized that human systems are complex, rather

In the second article of this series, Dave Snowden positions Story against other approaches to story telling in organisations and

Please see the PDF for all details

Ensuring that narrative - which is different to story telling -becomes a pervasive element of the organizations life requires channels

The new dynamics of strategy: Sense-making in a complex and complicated world

by C. F. Kurtz and D. J. Snowden

Abstract:

In this

Snowden, D 2002, 'Complex Acts of Knowing - Paradox and Descriptive Self Awareness', Journal of Knowledge Management , Special Issue,

IBM established the Knowledge and Differentiation Program in Europe in 1997. The program’s staff developed innovative methods for the management

First published in 1999, this article explores the use of story telling for different business purposes. This demonstrates a pragmatic

In the final article of the series, Dave Snowdencompletes the catalogue of methods for eliciting anecdotal material from which knowledge

In the second article of three on organic knowledge management, Dave examines some of the dangers of knowledge elicitation and

In 1998, David Snowden laid the foundations of an approach to understanding the intellectual assets of an organisation using techniques

Knowledge management and eBusiness in all their various guises have a significant level of overlap,

In this two-part article Dave describes the full method for Story based on over five years of research, experimentation and