The use of narrative to understand and respond to complexity

This article compares two prominent managerial models – Snowden and Weick’s – that use narrative as a sensemaking response to complexity. After presenting an overview to their approach to narrative and complexity, we then analyze their stylistic differences as a precursor to identifying eight features of the more substantial likeness of their models. In the conclusion we distill the essential features of narrative and complexity that their concepts entail and show that individual behavior, interpersonal communication, participation, and management by exception are their hallmarks.

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